Shipping & Delivery Policy

1. Where we deliver

We deliver within Australia only. We do not deliver to addresses outside Australia. Wholesale orders to destinations outside Australia are by separate written agreement.

Retail orders, temporary restriction. Until further notice, we deliver retail orders only to addresses in Greater Melbourne, as defined by the Australian Bureau of Statistics. Checkout will tell you if your postcode is outside this area. Wholesale orders are not affected.

We do not deliver to parcel lockers for wholesale orders, or to any address we reasonably consider unsafe for the goods.

2. Delivery charges

Retail orders. Delivery is free on orders of $65 or more. Below $65, a flat charge of $9.95 applies.

Wholesale orders of stocked lines. Delivery is free on orders of $500 or more. Below $500, a flat charge of $29.95 applies.

Wholesale orders shipped direct from our overseas suppliers. Freight is quoted for your order and shown to you before any deposit falls due. You are not charged and no deposit is payable until you accept the quote.

Retail delivery charges include GST. Wholesale delivery charges exclude GST; GST is added at checkout.

We are the importer of record. Our prices are landed prices: you pay no customs duty, import GST or brokerage on top.

3. Dispatch

We dispatch stocked items within 2 business days of your order being confirmed and paid.

Items shipped direct from our overseas suppliers are dispatched within the window quoted on your order.

We email you tracking details when your order is dispatched.

4. Delivery estimates

The times below are estimates from dispatch, not guarantees. They are our honest expectation and we do not quote times we do not expect to meet.

Stocked items, shipped from our Australian warehouse

• Metropolitan — 2–6 business days
• Regional — 5–10 business days
• Remote — 10–20 business days

Wholesale items shipped direct from our overseas suppliers

• Air express — 7–9 days, door to door
• Air freight — 6–10 days, door to door
• Sea freight, part container (LCL) — 25–35 days, door to door
• Sea freight, full container (FCL) — 20–30 days, door to door

Customs clearance, weather and carrier delays can extend these times.

5. If delivery runs late

If delivery of a retail order exceeds the published estimate by more than 14 days, you may cancel the undelivered part of your order and receive a full refund, including the delivery charge.

For wholesale orders, that period is 21 days.

This is in addition to your rights under the Australian Consumer Law.

6. Split deliveries

Where an order contains both stocked items and items shipped direct from our overseas suppliers, we ship them separately and send separate tracking for each. You are charged delivery once.

7. If your order does not arrive

If tracking does not show delivery within 7 business days after the end of the published estimate (metropolitan) or 14 business days (regional and remote), contact us. We will resend the order or refund it — whichever you prefer — at our cost.

You do not need to contact the carrier. The delivery contract is ours, not yours.

If tracking shows the order was delivered but you did not receive it, tell us. We will check the carrier's proof of delivery and, where the goods cannot be located, resend the order. We may require a signature on redelivery.

8. Incorrect addresses

If an order is returned to us because the address you gave was wrong or incomplete, we will contact you to arrange redelivery. A further delivery charge applies. If you would rather cancel, we refund the goods but not the original delivery charge.